Legal

Vendor Agreement

Effective date: July 7, 2026 • Last updated: July 7, 2026

In short: We provide the loyalty software; you run your food business. You're responsible for your food, permits, promotions, and customers. You fund and fulfill your own rewards. This Agreement supplements our Terms of Service, which also apply to you.

1.Scope & Relationship of the Parties

This Vendor Agreement ("Agreement") applies to any business or individual that registers a vendor account on Food Truck Rewards (the "Vendor," "you"). It supplements our Terms of Service, which are incorporated by reference; where this Agreement and the Terms conflict on vendor-specific matters, this Agreement controls.

Independent parties. Food Truck Rewards is a software provider only. Nothing in this Agreement creates a partnership, joint venture, franchise, agency, or employment relationship between you and Food Truck Rewards. You do not have authority to bind us, and we do not have authority to bind you.

2.Your Business Responsibilities

You are solely responsible for every aspect of your food business, including without limitation:

Licenses & permits: obtaining and maintaining all required business licenses, mobile food vendor permits, health department certifications, and insurance;
Food safety & quality: the safety, quality, preparation, handling, labeling (including allergen disclosures), and sale of all food and beverages;
Legal compliance: compliance with all applicable federal, state, and local laws, including health codes, consumer protection laws, advertising laws, tax collection and remittance, and employment laws;
Pricing & transactions: your menu, pricing, and all transactions with your customers. Food Truck Rewards does not process, guarantee, or take any responsibility for customer food purchases.

FOOD TRUCK REWARDS HAS NO RESPONSIBILITY OR LIABILITY FOR YOUR PRODUCTS OR SERVICES, INCLUDING ANY CLAIM OF FOODBORNE ILLNESS, ALLERGIC REACTION, INJURY, OR PROPERTY DAMAGE ARISING FROM YOUR BUSINESS OPERATIONS.

3.Your Loyalty Program

You own your promotions. The points values, rewards, streak bonuses, tiers, and promotional offers you configure on the platform are your offers to your customers, not offers made by Food Truck Rewards.
You must honor your rewards. You agree to fulfill rewards and promotions validly earned or redeemed by customers under the program terms you configured, and to bear all costs of doing so.
Truthful marketing: your program descriptions, offers, and any advertising you run must be truthful, not misleading, and compliant with applicable consumer protection and advertising laws.
Changes: you may modify or discontinue your loyalty program prospectively. You are responsible for handling customer goodwill and any obligations arising from changes to your program.
Customer disputes: disputes with your customers about earning, redeeming, or honoring points and rewards are between you and the customer. We may, at our discretion, provide records or informal assistance, but we have no obligation to mediate and no liability for such disputes.

4.Subscription Fees & Payment

You agree to pay the subscription fees presented at signup, billed in advance on a recurring basis via our payment processor, Stripe, plus applicable taxes.
Free trials convert to paid subscriptions automatically unless canceled before the trial ends. Promotional pricing applies only for the stated period.
Except where required by law, fees are non-refundable. Failed payments may result in suspension of your vendor account after reasonable notice.
We are not responsible for Stripe outages, processing errors, or the terms of your agreement with Stripe.

5.Your Content & Customer Data

Your content: you retain ownership of your business name, logo, menu descriptions, and other content you upload, and you grant us a license to host and display it to operate and promote the Service. You represent that your content does not infringe any third party's rights.
Customer data: customer information made visible to you through the platform (names, points balances, visit history with your truck) may be used only to operate your loyalty program and serve your customers. You may not sell customer data, use it to spam customers, or export it for unrelated purposes. You agree to comply with applicable privacy laws in your use of customer data.

6.Platform Rules & Fair Use

No fake accounts, self-dealing points, manipulated redemptions, or other fraudulent activity;
No use of the platform to promote unlawful products or services;
We may adjust or invalidate points, rewards, or activity that we reasonably believe results from fraud, abuse, or technical error;
We may suspend or terminate vendor accounts that violate this Agreement, the Terms of Service, or applicable law, or that create legal or reputational risk for the platform.

7.Service Availability

We will make commercially reasonable efforts to keep the Service available, but we do not guarantee uninterrupted or error-free operation, and we may perform maintenance, updates, or modifications at any time. You should not rely on the platform as your only record of customer obligations. We are not liable for lost business, lost data, or customer dissatisfaction arising from downtime, bugs, or discontinuation of features, beyond the limitation of liability in the Terms of Service.

8.No Guarantee of Results

FOOD TRUCK REWARDS MAKES NO REPRESENTATION OR WARRANTY THAT USE OF THE SERVICE WILL INCREASE YOUR SALES, CUSTOMER VISITS, RETENTION, OR REVENUE. ANY EXAMPLES, STATISTICS, OR TESTIMONIALS IN OUR MARKETING MATERIALS ARE ILLUSTRATIVE ONLY AND NOT A PROMISE OF YOUR RESULTS.

9.Indemnification by Vendor

You agree to defend, indemnify, and hold harmless Food Truck Rewards and its owner, officers, employees, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your products or services, including any food safety, illness, allergy, or injury claim; (b) your loyalty program, promotions, or advertising; (c) your failure to honor rewards or promotions; (d) your violation of law, including licensing, health, tax, consumer protection, or privacy laws; (e) your content; or (f) your misuse of customer data.

10.Term & Termination

This Agreement begins when you register a vendor account and continues until terminated.
You may cancel your subscription at any time, effective at the end of the current billing period.
We may suspend or terminate this Agreement immediately for material breach, fraud, legal risk, or as described in the Terms of Service.
Upon termination, your access ends; customer-facing points and rewards associated with your truck may be deactivated. You remain responsible for obligations to customers arising from your program prior to termination, and for any unpaid fees.
Sections 2, 3, 5, 8, 9, and 11 survive termination.

11.Dispute Resolution, Liability & Governing Law

The disclaimer of warranties, limitation of liability, arbitration agreement, class action waiver, and Ohio governing law provisions in the Terms of Service apply in full to this Agreement and to any dispute between you and Food Truck Rewards.

12.Contact

Questions about this Agreement? Contact us at flavoronwheels26@gmail.com.