Privacy Policy
1.Who We Are
This Privacy Policy explains how Food Truck Rewards ("we," "us," "our") collects, uses, and shares information when you use our website, web application, and mobile applications (the "Service"). By using the Service, you agree to this Policy.
2.Information We Collect
Information you provide
- Account information: name, email address, password (stored in hashed form), and, for Vendors, business name, business contact details, and logo or menu content you upload.
- Payment information: Vendor subscription payments are processed by Stripe. We do not store full credit card numbers on our servers; Stripe handles card data under its own privacy policy and PCI-DSS compliance.
- Communications: messages you send us, such as support requests.
Information collected automatically
- Loyalty activity: points earned and redeemed, rewards claimed, streaks, tier status, and the Vendors you interact with.
- Usage and device data: IP address, browser and device type, operating system, pages viewed, and timestamps, collected through standard server logs and app analytics.
- Cookies and local storage: we use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings; disabling them may limit functionality.
3.How We Use Information
- To provide, maintain, and improve the Service, including tracking points, rewards, and streaks;
- To process subscription payments and manage billing;
- To communicate with you about your account, transactions, and Service updates;
- To send marketing communications where permitted (you can opt out at any time);
- To prevent fraud, abuse, and violations of our Terms of Service;
- To comply with legal obligations and enforce our agreements.
4.How We Share Information
We do not sell your personal information. We share information only as follows:
| Recipient | Purpose |
|---|---|
| Vendors you interact with | A Vendor can see loyalty activity connected to their own truck (e.g., your name or display name, points balance, redemptions, and visit history with that Vendor) so they can operate their loyalty program. |
| Stripe | Payment processing for Vendor subscriptions. |
| Infrastructure providers | Hosting, database, and application services (e.g., cloud hosting and managed database providers) that store and process data on our behalf under contractual safeguards. |
| Legal and safety | When required by law, subpoena, or legal process, or to protect the rights, safety, or property of Food Truck Rewards, our users, or the public. |
| Business transfers | In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. |
5.Data Retention
We retain personal information for as long as your account is active or as needed to provide the Service, resolve disputes, and comply with legal obligations. When you delete your account, we delete or de-identify your personal information within a reasonable period, except where retention is required by law (e.g., billing records).
6.Your Rights & Choices
- Access and correction: you can view and update your account information in the app or by contacting us.
- Deletion: you can request deletion of your account and personal information by contacting us at the email below. We will honor verified requests, subject to legal retention requirements.
- Marketing opt-out: you can unsubscribe from marketing emails via the link in any such email. Transactional emails (receipts, account notices) will still be sent.
- Cookies: manage via your browser settings.
U.S. state privacy rights: Residents of certain states (including California, Colorado, Connecticut, Virginia, and others) may have additional rights, including the right to know, correct, delete, and opt out of the "sale" or "sharing" of personal information. We do not sell personal information or share it for cross-context behavioral advertising. To exercise your rights, contact us at the email below. We will not discriminate against you for exercising your rights.
7.Children's Privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it promptly. If you believe a child under 13 has provided us information, contact us at the email below.
8.Security
We use commercially reasonable technical and organizational safeguards to protect personal information, including encryption in transit (HTTPS), hashed passwords, access controls, and rate limiting. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9.International Users
The Service is operated from the United States and intended for users in the United States. If you access the Service from outside the U.S., you understand that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.
10.Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice (for example, by email or in-app notice) and update the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the updated Policy.
11.Contact Us
Questions or requests regarding this Policy or your personal information: flavoronwheels26@gmail.com.